If you are not entirely satisfied with your purchase, we’re here to help. The following defines the Cernotech return and refund policies.
Return Policy
Retail purchases of Nothing ® products on this site by end-users are eligible for return within 30 days of the original purchase. A product purchased from Cernotech may be returned for a refund provided it meets specific requirements listed below. Nothing ® products purchased elsewhere, for resale or industrial purposes or in quantities larger than three units per order, are not eligible for return.
To be eligible for a return, please make sure that:
Refund Policy
A refund will only be issued following the receipt of a previously approved return in accordance with the steps outlined above in the “Return Policy”. We do not offer refunds in advance. Once Cernotech receives your return, we will inspect the product and ensure the original packaging has been included and it is in new and working condition. If the original packaging has not been returned or received, or the product is not in new and resalable condition, a refund will not be issued. Once a refund has been approved, a refund of your original purchase price will be issued via your original payment method within 3 business days. A reminder, shipping charges are not eligible for refund.
Beginning the Return & Refund Process
To obtain a Return Merchandise Number (RMA), contact us:
Once we have issued your RMA, you will receive the address to ship your product to begin the refund process.
IMPORTANT NOTES
Shipping charges
Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Cernotech (Pty) Ltd.
Damaged items
If you received a damaged product, please notify us immediately for assistance.
Sale items
Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.
Contact us
If you have any questions about our Return Policy or Refund Policy, please contact us: